Return Policy

Returns & Exchanges

 


We hope that you LOVE all of your pieces from Paige & Palm, but if you do need to make a return - no problem! Here’s how our returns work:


 

Standard Returns

 


These apply to items fulfilled directly by us (typically noted as regular items or full-priced sets):

 

  • Eligibility: Returns are accepted within 14 days of receiving your order.
  • Condition: Items must be unworn, unwashed, and in their original condition with hygienic liners attached. If purchased as a set, both pieces must be returned.

  • Shipping Fees: Shipping costs are non-refundable, and customers are responsible for return shipping.

  • Refunds: Once we receive and inspect your return, we’ll issue a refund to your original payment method. Please allow 5–7 business days for processing.

 


To initiate a return, please copy and submit this return request form:
https://shopify.com/66791342158/account

 

 

 

Online Exclusives & Items That Ship Separately

 


Some items on our site are marked as Online Exclusives or may ship separately. These pieces are made just for you and are final sale, meaning they’re not eligible for returns or exchanges unless they arrive damaged or incorrect.


If your item arrives with a defect or isn’t what you ordered, don’t worry — we’ve got you covered:

 

  • Contact us within 7 days of delivery

  • Include your order number and a clear photo of the issue

  • Once approved, we’ll issue a replacement or store credit

 

 

 

 

TikTok Shop Orders

 


Orders placed through our TikTok Shop follow TikTok’s standard return policy. For more info, please check the TikTok app or visit their help center.

 

 

Note: We reserve the right to decline returns that don’t meet these requirements. Thank you for shopping small and supporting Paige & Palm!

No products found
Use fewer filters or remove all